Frequently Asked Questions

We are an Irish-founded and run company based in Dublin, Ireland and London, UK. 

Our products are fulfilled in mainland Europe, in any one of several warehouses we use depending on which product was ordered.

We print each product to order, which means we print your order especially for you shortly after you place your order and we use an international shipping service to ship your product to you as soon as possible. 

For returns, please check out our Returns page for more information! 

We estimate a 5 - 10 working day timeframe for shipping/delivery to Ireland & the UK after fulfilment. However this is just an estimate, so it can take a little shorter/longer depending on conditions (busy time of year, shipping restrictions due to COVID etc). 

Please check the date you ordered your item and calculate the 5 - 10 working day timeframe outlined in our delivery estimate.

Please remember that this estimate is to be calculated after the item is fulfilled (you will receive an email with a tracking link once this happens).

Also take into account that this is just an estimate and that your item may take a little longer to be delivered depending on conditions that are unfortunately out of our control (weather, busy times of year, COVID shipping restrictions).

If you have calculated that your order's delivery time has surpassed the upper limit of 10 working days, then please email us at contact@celtana.com and we will look into this for you! 

Some carriers are slower to update delivery information and may take up to the day of delivery to update the delivery link.

However rest assured you will get the item(s) you ordered!

If you have any concerns, please email us at contact@celtana.com and we will get back to you promptly!